Find answers to common questions.

How long does shipping take?

The length of shipping will depend on your location. We process in stock orders Mon-Fri, but it may take up to 3 days to process your order.

  • US shipping will take between 3 to 7 business days.

Do you ship internationally?

We are currently not shipping outside of the USA. However we will be in the near future.

What is your return policy?

We hope you do not find yourself in this position, but if you need to return your jewelry.

  • All discounted sales items are final.
  • Unused items may be returned within 15 days of sale with a full refund.
  • If your jewelry is damaged or defective, email us at jewelry(at)helensuter.studio, and we’ll process a return and refund ASAP!

How do you handle sensitive customer information?

Your checkout information is securely processed through Snipcart and Square. We only use your email for contacting you, we will not sell your information or make it available to any 3rd parties.

Rapid-fire questions

Q: How should I care for your jewelry?
A: In jewelry making, natural gemstones are often heated or treated using traditional techniques to enhance their color. Cultured freshwater pearls occur in a variety of colors and are sometimes dyed to create pleasing effects. Most treatments of gems and cultured pearls are permanent, requiring little or no special care. Sterling silver parts may tarnish when not worn very often. Use a jeweler’s cloth to polish as required.

Q: Is your jewelry water proof?
A: Yes it generally is, however some pieces with wooden beads should not be submerged in water.

Q: Is the gold and silver solid?
A: Yes, the silver parts are solid Sterling silver. The gold tube beads are gold-filled, that is the term used for high quality gold-plating on Sterling silver.

Q: Will you create custom orders for weddings?
A: Yes! We’d love to hear from you about your plans. Just write us at jewelry(at)helensuter.studio with your inquiry and we’d be delighted to develop an individualized look in our signature style.

Q: Can I sell your jewelry in my shop?
A: Yes! Write me at jewelry(at)helensuter.studio and let me know what you are interested in carrying in your store.

Q: Are you an artist as well?
A: Yes, I am a trained metal sculptor and work in many different materials. You can find my work at helensuter.studio and follow me on Instagram

Still have questions?
Get in touch.

Hudson Valley, New York, USA

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